Last Updated： ［17 August 2026］

KQ CREATIVE SOLUTION PRIVATE LIMITED ("KQ Creative Solution", "CreativeSpeak", "Company", "we", "us", or "our") operates the CreativeSpeak platform. This Privacy Policy explains how we collect, use, store, share, protect, and manage personal information when you use our website, applications, voice-based services, coin recharge facilities,and other services offered under the CreativeSpeak brand (collectively, the "Platform").

1. Information We Collect

When you create, use, or update your CreativeSpeak account, we may collect the following categories of information:

1.1 Profile Information

• Name
• Username
• Profile photograph or avatar
• Other information voluntarily added to your profile

1.2 Contact Information

• Email address
• Mobile or telephone number

1.3 Demographic Information

Where provided orrequired for the relevant service:

• Date of birth
• Gender

1.4 Platform and Preference Information

• Interests and preferences
• Room preferences
• Platform settings
• Interactions with rooms, creators, hosts, podcasts, and other Platform features
• Device, browser, log, and technical information reasonably required to operate and secure the Platform

1.5 Payment and Transaction Information

When you purchase Digital Coins or other Virtual Items, we may receive or maintain transaction-related information such as:

• Transaction amount
• Date and time of transaction
• Transaction or payment reference number
• Payment status
• Coin package purchased
• Applicable tax information
• Refund or dispute information, where applicable

CreativeSpeak does not intentionally store fullcard numbers, CVV numbers, or other sensitive card authentication data on its own servers when such information is processed directly by the applicable payment service provider.

2. How We Use Your Information

We may use your information to:

• Create, operate, and maintain your account;
• Provide access to Platform features, including voice rooms and other interactive services;
• Process Digital Coin and Virtual Item transactions;
• Maintain transaction records and provide invoices or confirmations where applicable;
• Enable permitted gifting and other Platform interactions;
• Personalize your experience and recommendations, subject to applicable choices and settings;
• Communicate important account, transaction, security, or service-related information;
• Respond to customer support requests;
• Detect, investigate, and prevent fraud, unauthorized payments, abuse, security incidents, and violations of our Terms;
• Troubleshoot, maintain, and improve the Platform;
• Comply with legal, regulatory, tax, accounting, and lawful government requirements;
• Protect the rights, property, security, and users of CreativeSpeak and the Platform.

3. How We Share Information

We do not sell personal information to third parties for their independent marketing purposes.

We may share personal information only where reasonably necessary, including with the following categories of recipients:

3.1 Other Users

Certain profile information, such as your username, profile name, profile photograph, or other information you choose to make visible, may be displayed to other users when you participate in public rooms or other interactive features.

3.2 Payment Service Providers

Payments for Digital Coins and other paid services processed through third-party payment gateways, banks and other authorized payment service providers.

We may share information reasonably necessary to process, verify, settle, refund, reconcile, or investigate a transaction. The information shared may include the User's name, contact information, transaction amount, transaction reference, and payment status, as reasonably required.

Each payment service provider may process information in accordance with its own applicable privacy policy and legal obligations.

3.3 Technology and Service Providers

We may use third-party service providers for services such as hosting, cloud infrastructure, customer support, security, analytics, communications, and technical maintenance. Such providers may access personal information only to the extent reasonably necessary to provide services to us and subject to applicable contractual, security, or legal requirements.

3.4 Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, court order, regulatory requirement, lawful government request, or where reasonably necessary to protect against fraud, security threats, or unlawful activity.

3.5 Business Transfers

Ifthe Company is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

4. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which itwas collected, including to provide the Platform, maintain your account, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

Our general retention approach is as follows:

4.1 Account Information

Account and profile information is generally retained while your account remains active.

If you request deletion of your account, we will take reasonable steps to delete or anonymize personal information that is no longer required for legitimate business or legal purposes.

4.2 Transaction and Financial Records

Transaction records, invoices, payment references, tax-related information, and related accounting records may be retained for the period required under applicable tax,accounting, financial, fraud-prevention, or other legal requirements.

4.3 Support and Security Records

Customer support communications, fraud-prevention records, security logs, and investigation records may be retained for a reasonable period necessary to resolve the relevant matter, protect the Platform, prevent repeated abuse, or comply with applicable legal obligations.

4.4 Deleted Accounts

Deletion of an account does not necessarily require immediate deletion of all information. Certain information may be retained where necessary for legal compliance, tax and accounting obligations, fraud prevention, dispute resolution, security, or enforcement of our Terms.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

5. Your Rights and How to Exercise Them

Subject to applicable law, you may request access to, correction of, updating of, deletion of, or information regarding your personal data.

5.1 Access and Data Requests

You may request information regarding personal information associated with your CreativeSpeak account to email: [email protected]

5.2 Correction or Update of Information

You may update certain account information directly through your account settings where that functionality is available. If information cannot be corrected through the Platform, you may email: [email protected]

5.3 Account and Data Deletion

You may request deletion of your account and personal information by contacting: [email protected]

5.4 Data Download

Where technically feasible and applicable, you may request a copy of certain personal information associated with your account by emailing: [email protected]

5.5 Response to Requests

We will review privacy requests within 3 working days. Where a request cannot be fully completed, including because information must be retained for legal, security, fraud-prevention, tax, accounting, or other legitimate purposes, we may inform you of the applicable limitation where appropriate.

6. Security Measures

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Our security measures may include:

• Access controls and restricted employee access;
• Authentication and account security measures;
• Security monitoring and technical safeguards;
• Regular review and maintenance of relevant systems;
• Use of secure service providers and infrastructure where appropriate;
• Measures intended to protect payment and transaction-related information.

7. Voice and Platform Communications

CreativeSpeak is a voice-based and interactive platform. Depending on the features you use, certain voice, communication, interaction, or moderation-related information may be processed to provide the service, maintain functionality, protect users, investigate abuse, or comply with applicable law. Where a specific feature involves additional collection or processing of voice or other content, additional notices or permissions may be provided where required.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember preferences and settings;
• Maintain and improve Platform functionality;
• Understand Platform usage and performance;
• Analyze technical issues;
• Personalize certain features or recommendations; and
• Support permitted marketing or advertising activities.

9. Payments and Financial Data

CreativeSpeak offers Digital Coin recharge and other paid services that may require payment processing through third-party payment service providers.

The applicable payment service provider may collect and process payment information directly through its secure payment systems.

KQ CREATIVE SOLUTION PRIVATE LIMITED does not intentionally store full card details, CVV numbers, or other sensitive card authentication data on its own servers when such information ishandled directly by the relevant payment provider.

CreativeSpeak may retain transaction-related information, including transaction references, amounts, payment status, invoices, and related records, for customer support, reconciliation, fraud prevention, tax, accounting, legal compliance, and other legitimate business purposes.

10. Children's Privacy

CreativeSpeak is not intended to collect personal information from individuals who are not legally permitted to use the Platform under applicable law or the Platform's Terms.

Where age restrictions apply, users must provide accurate age-related information. If we become aware that personal information has been collected in violation of applicable legal requirements, we may take appropriate steps, including restricting or deleting the relevant account or information.

11. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, payment services, or other external services.

CreativeSpeak is not responsible for the privacy practices of third parties. Users should review the privacy policies and terms of the relevant third-party service before providing information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or security measures.

When we make material changes, we may provide notice through the Platform, by email, or through another reasonable method, where appropriate.

13. Contact Us

For privacy concerns, personal data requests, corrections, access requests, account deletion requests, or questions regarding thisPrivacy Policy, please contact:

KQ CREATIVE SOLUTION PRIVATE LIMITED

Email: [email protected]
Phone: +91 8198899540

Office Address:
B-09, Lower Ground Floor,
ITL Twin Tower, Netaji Subhash Place,
Pitampura, Delhi – 110034, India