Last Updated： ［17 August 2026］

KQ CREATIVE SOLUTION PRIVATE LIMITED

CreativeSpeak aims to provide a reliable and transparent service. This Refund and Cancellation Policy explains when refunds may be requested and how approved refunds are processed.

1. Refund Eligibility

Users may request a refund within 7 days of the transaction for eligible purchases, including eligible in-web purchases and Virtual Items.

Refunds are subject to the nature of the transaction and the applicable terms of the Platform.

2. Non-Refundable Transactions

Refunds generally willnot be provided for:

• Virtual Items, Digital Coins, or giftsthat have already been used, redeemed, or consumed;
• Services that have already been fully provided;
• Promotional, bonus, or complimentary items;
• Transactions specifically identified as non-refundable;

3. How to Request a Refund

To request a refund, contact: Email: [email protected]

Please provide:

• Transaction ID/UTR;
• Purchase date;
• Amount paid;
• Registered email/mobile number;
• Brief reason for the refund request.

CreativeSpeak will normally review and respond to refund requests within 3 business days.

4. Refund Method and Processing Time

Once a refund is approved, the refund amount will be credited to the original payment method or source of payment used for the transaction. Approved refunds will be initiated by CreativeSpeak within 7 working days from the date of refund approval.

The actual time for the amount to appear in the User's bank account, card account, UPI account, or other payment account may depend on the relevant bank, card network, UPI provider, payment gateway, orother payment service provider.

5. Payment Disputes and Unauthorized Transactions

Users should promptly notify CreativeSpeak of any suspected unauthorized, duplicate, orincorrect transaction at [email protected].

CreativeSpeak may investigate the transaction and coordinate with the relevant payment service provider where necessary. Users should also promptly notify their bank or payment provider where required.

6. Third-Party Payment Providers

Payments may be processed through third-party payment gateways, banks, card networks, UPI providers, or other authorized payment service providers.

CreativeSpeak is not responsible for processing delays caused solely by a third-party payment provider. However, CreativeSpeak will reasonably assist with eligible refund ortransaction-related requests.

7. Contact Us

KQ CREATIVE SOLUTION PRIVATE LIMITED

Email: [email protected]

Address: B-09, Lower Ground Floor, ITL Twin Tower, NetajiSubhash Place, Pitampura, Delhi – 110034, India